Zoom One has six tiers: Basic, Pro, Business, Business Plus, Enterprise, and Enterprise Plus.[16][17] Zoom is compatible with Windows, macOS, iOS, Android, ChromeOS, and Linux. It is noted for its simple interface and usability, regardless of technological expertise.[18][19] Features include one-on-one meetings, group video conferences, screen sharing, plugins, browser extensions, and the ability to record meetings and have them automatically transcribed.[20] On some computers and operating systems, users are able to select a virtual background, which can be downloaded from different sites, to use as a backdrop behind themselves.[21]
Use of the platform is free for video conferences of up to 100 participants at once, with a 40-minute time limit. There is a 10-minute timeout period between free 40-minute meetings. For longer or larger conferences with more features, paid subscriptions are available. Features geared towards business conferences, such as Zoom Rooms, are also available.[18][21][22] Up to 49 people can be seen on a desktop or laptop screen at once,[23] up to 4 people per screen in iPhone and Android mobile phones and tablet computers, and up to 16 people per screen on iPad.
Zoom security features include password-protected meetings, user authentication, waiting rooms, locked meetings, disabling participant screen sharing, randomly generated IDs, and the ability for the host to remove disruptive attendees.[24] As of June 2020, Zoom began offering end-to-end encryption to business and enterprise users, with AES 256 GCM encryption enabled for all users.[25] In October 2020, Zoom added end-to-end encryption for free and paid users. It is available on all platforms, except for the official Zoom web client.[26][27]
Zoom also offers a transcription service using Otter.ai software that allows businesses to store transcriptions of the Zoom meetings online and search them, including separating and labeling different speakers.[28]
In July 2020, Zoom Rooms and Zoom Phone became available as hardware as a service products.[29] As of July 2022, Zoom Phone is available for domestic telephone service in 47 countries, and the company has sold 3 million seats for the service.[30] Zoom for Home, a category of products designed for home use, became available in August 2020.[31] Zoom Phone Provider Exchange, which gives customers options for voice services, reaches more than 70 countries.[30] In July 2022, an option was added on Zoom Phone to turn on end-to-end encryption during one-on-one calls between users on the same company account.[32]
In September 2020, Zoom added new accessibility features to make the app easier to use for those who are deaf, hard of hearing, or visually impaired. New features include the ability to move around video windows in gallery view, pin video windows to be spotlighted; improved keyboard shortcuts; new tools to adjust the size of closed captioning text; and sign language interpreters' windows can now sit directly next to the speaker.[33]
In October 2020 at Zoomtopia, Zoom's annual user conference, the company unveiled OnZoom, a virtual event marketplace with an integrated payment system where users can host and promote free or paid live events.[34][35] With OnZoom, users will be able to schedule and host one-time events or event series for up to 1,000 attendees and sell tickets online.[36] The company also announced Zoom Apps, a feature integrating third-party apps so they can be used within the Zoom interface during meetings. The first such apps were expected to be available around the end of 2020, from companies including Slack, Salesforce, Dropbox,[34][36] and Qatalog. In October 2020, Zoom gave its users better security with an upgrade to end-to-end encryption for its online meetings network.[37]
Also in October 2020, Zoom signed a carrier agreement with Global BT Business[38] to offer a fully managed Zoom Meetings service featuring a choice of connectivity and integration with its global voice network.[39]
In February 2021, Zoom added a "virtual receptionist" feature in the Kiosk Mode for Zoom Rooms. Created for in-person visitors to a business to interact in the lobby without physical contact.[40]
On March 22, 2021, Zoom announced that it would start selling its videoconferencing technology as a white-label product, so other companies can embed it in their own products, with the calls running over Zoom but not carrying the company's brand name.[41]
In July 2021, Zoom released Zoom Apps which integrated a marketplace of third-party applications such as Dropbox Spaces, Asana, and SurveyMonkey.[42]
In August 2021, Zoom launched Focus Mode, designed for use in educational settings.[43][44] When active, the mode will hide participants' screens from each other (though they can see each other's names) while the host retains the ability to see everyone's camera stream or screen share.[45] The feature is available across all Zoom accounts, including free ones.[46][47]
In September 2021 at Zoomtopia, the company announced that end-to-end encryption would now be available as an upgrade for Zoom Phone users. The company also announced Bring Your Own Key (BYOK) (for users to manage their own encryption keys that Zoom cannot access or see), Verified Identity (a multi-factor authentication feature working through Okta that allows users to confirm the identity of meeting participants), and Video Engagement Center (for businesses to digitally interact with customers).[48][49] Other updates include revamped virtual whiteboard features, including touchscreen whiteboards that can be digitized for remote participants, and improved collaboration between Zoom Meetings and Zoom Chat.[50]
In October 2021, the option to automatically generate closed captions in English for Zoom meetings was expanded to all accounts, including free ones. The feature had previously only been available for Premium users.[51]
In April 2022, Zoom added features including gesture recognition, a virtual whiteboard, and Zoom IQ for sales.[52][53] In February 2022, the company launched Zoom Contact Center, a cloud contact center optimized for video calls and integrated directly into Zoom.[54]
In June 2022, Zoom One, which brings together chat, phone, whiteboard, and video conferencing capabilities into a single offering, was launched.[17][55] Also in June 2022, Zoom opened its Zoom Apps developer program to all developers, via Zoom Apps SDK.[17] With the release of Zoom One, the company offers video conferencing translation and captioning for 11 languages: English, simplified Chinese, Dutch, French, German, Italian, Japanese, Korean, Russian, Spanish, and Ukrainian. This feature is available with the Business Plus and Enterprise Plus plans.
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